Monitoring - At this time all network connectivity at the ELK datacenter has been restored. Our investigation has revealed that our primary firewall at the ELK DC crashed and network traffic failed over to our secondary firewall. Upon further review, we determined that we are unable to access the primary firewall and have scheduled a firewall replacement with the datacenter team to occur after hours at 2:00 AM CST on 1/16/2026. This replacement will not impact network traffic in any way. We are continuing to monitor this situation.
Jan 15, 2026 - 11:33 CST
Jan 15, 2026 - 11:33 CST
Investigating - We have been made aware of a detected outage affecting our ELK DC. Our engineers are currently working with engineers at the datacenter to isolate and remediate the issue. We will update this post as we gather information.
Jan 15, 2026 - 11:15 CST
Jan 15, 2026 - 11:15 CST
Monitoring - The issue has been identified and resolved and we are continuing to monitor the situation at this time. If any further updates are needed we will provide them at that time.
Nov 13, 2025 - 18:53 CST
Nov 13, 2025 - 18:53 CST
Investigating - We have received reports that there is an ongoing networking issue at our ELK datacenter. We are currently engaged with datacenter engineers to get this problem resolved as soon as possible. We will update this status as information becomes available.
Nov 13, 2025 - 18:29 CST
Nov 13, 2025 - 18:29 CST
Monitoring - We identified the issue as a problem with routing to the Datacenter. We can confirm that at this time the outage has been resolved and we will continue to monitor this situation and provide updates as necessary.
Nov 07, 2025 - 14:33 CST
Nov 07, 2025 - 14:33 CST
Investigating - We have received alerts of a Network Blip at our ELK Datacenter. We are currently engaged with Datacenter Engineers to identify and resolve this issue. We will post updates as they become available.
Nov 07, 2025 - 13:50 CST
Nov 07, 2025 - 13:50 CST
Monitoring - at 5 PM Central Time we received alerts from our automated monitoring that there was a networking blip that occurred at our ELK Datacenter. At this time it appears that all services have been restored and are back to a stable state. We will continue to monitor this and provide updates as needed.
Oct 29, 2025 - 17:11 CDT
Oct 29, 2025 - 17:11 CDT
Monitoring - We received reports in our monitoring about packet loss to our PHX Datacenter. Some clients may have experienced an interruption to their connection, however, this interruption lasted less than 2 minutes and no lasting impact is expected. We will continue to monitor as always.
Jun 18, 2025 - 12:25 CDT
Jun 18, 2025 - 12:25 CDT
Monitoring - The intermittent issues related to connectivity that we identified earlier have all subsided as of 8:13 AM CST and have not re-occurred. The intermittent issue only affected a small group of tenant environments. At this time, we have not identified any underlying issues on our infrastructure that would have caused this temporary network blip but will continue to monitor the connection.
Jul 08, 2025 - 08:56 CDT
Jul 08, 2025 - 08:56 CDT
Investigating - We are currently aware of ongoing intermittent issues with connectivity to some Horizon instances at our PHX Datacenter. We are actively working to identify the issue and resolve it as quickly as possible with the Datacenter. We will be updating this post with any new information we gather.
Jul 08, 2025 - 08:11 CDT
Jul 08, 2025 - 08:11 CDT
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Adeptcloud Infrastructure
Operational
ACP - Network
Operational
ACP - Storage
Operational
ACP - Nodes
Operational
ACP - Power
Operational
Cloud-Hosted
Operational
ACP - Cloud-Hosted
Operational
Third Party Tools
Operational
Zoom Zoom Cloud Room Connector
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Zoom Zoom Software
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Zoom Zoom Meetings
Operational
mailgun Inbound email processing
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mailgun SMTP
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mailgun Events & Logs
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PagerDuty Notification Delivery
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PagerDuty Web Application
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PagerDuty REST API
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PagerDuty Webhooks
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Third Party Service Advisories
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.