Update - Hello Partners,
I want to provide a continued update regarding the outage affecting one of our data center environments and the progress of our recovery efforts.
Our teams have remained fully engaged throughout the recovery process. We have now restored approximately 120 TB of data from July 9 and approximately 30 TB of data from July 10. All restored volumes and data are currently showing as healthy through our validation processes, and we remain actively engaged in continued data validation to ensure integrity and stability across the environment.
In parallel with data restoration, we have begun network reconstruction efforts. Our networking team is actively rebuilding and verifying WAN configurations and related network settings to ensure a stable and secure environment as services are brought back online.
With confidence in the stability and security of the network and restored data, we have begun bringing client environments back online. Overnight, we initiated the restoration of customer virtual machines for testing and confirmation. To date, we have successfully brought up and verified approximately 150 customer virtual machines, confirming both operational functionality and data integrity.
Our teams have been working continuously through the night and will continue throughout the day to expand restoration efforts. Based on current progress, we expect customers to begin regaining access to their environments later today, continuing through the evening.
As part of our ongoing investigation, we have identified activity within portions of our underlying infrastructure that required us to take precautionary measures, including isolating systems and initiating recovery procedures. At this time, there is no indication that client data was accessed or removed from our environment, and our analysis confirms that no data exfiltration occurred. Our review of system logs and traffic patterns continues as we work to fully understand the scope and nature of the incident.
We understand the impact this outage has had on our partners and their customers, and we sincerely appreciate your continued patience as we work through the final stages of recovery. We will continue to provide updates as additional progress is made.
Denis Zhirovetskiy
President
AdeptCloud
Jul 11, 2026 - 05:14 CDT
I want to provide a continued update regarding the outage affecting one of our data center environments and the progress of our recovery efforts.
Our teams have remained fully engaged throughout the recovery process. We have now restored approximately 120 TB of data from July 9 and approximately 30 TB of data from July 10. All restored volumes and data are currently showing as healthy through our validation processes, and we remain actively engaged in continued data validation to ensure integrity and stability across the environment.
In parallel with data restoration, we have begun network reconstruction efforts. Our networking team is actively rebuilding and verifying WAN configurations and related network settings to ensure a stable and secure environment as services are brought back online.
With confidence in the stability and security of the network and restored data, we have begun bringing client environments back online. Overnight, we initiated the restoration of customer virtual machines for testing and confirmation. To date, we have successfully brought up and verified approximately 150 customer virtual machines, confirming both operational functionality and data integrity.
Our teams have been working continuously through the night and will continue throughout the day to expand restoration efforts. Based on current progress, we expect customers to begin regaining access to their environments later today, continuing through the evening.
As part of our ongoing investigation, we have identified activity within portions of our underlying infrastructure that required us to take precautionary measures, including isolating systems and initiating recovery procedures. At this time, there is no indication that client data was accessed or removed from our environment, and our analysis confirms that no data exfiltration occurred. Our review of system logs and traffic patterns continues as we work to fully understand the scope and nature of the incident.
We understand the impact this outage has had on our partners and their customers, and we sincerely appreciate your continued patience as we work through the final stages of recovery. We will continue to provide updates as additional progress is made.
Denis Zhirovetskiy
President
AdeptCloud
Jul 11, 2026 - 05:14 CDT
Update - Our recovery efforts are continuing and will remain active throughout the night as data restoration progresses.
To support validation, we performed immediate volume recoveries into isolated environments. These recovered volumes have now been running for several hours with a limited number of isolated virtual machines powered on for testing. We have also cloned selected environments and data from test systems to further validate stability and integrity.
The next stages of recovery will include network configuration, auditing, and continued validation of restored volumes. Progress remains encouraging, with approximately 50 TB of data verified so far. We still have approximately 50–60 TB of data to move and are actively monitoring the restoration and validation processes as they continue.
Our teams remain fully engaged, and we will continue to provide updates as additional progress is made.
Jul 10, 2026 - 20:37 CDT
To support validation, we performed immediate volume recoveries into isolated environments. These recovered volumes have now been running for several hours with a limited number of isolated virtual machines powered on for testing. We have also cloned selected environments and data from test systems to further validate stability and integrity.
The next stages of recovery will include network configuration, auditing, and continued validation of restored volumes. Progress remains encouraging, with approximately 50 TB of data verified so far. We still have approximately 50–60 TB of data to move and are actively monitoring the restoration and validation processes as they continue.
Our teams remain fully engaged, and we will continue to provide updates as additional progress is made.
Jul 10, 2026 - 20:37 CDT
Update - Hello Partners,
I want to personally provide an update regarding the major outage affecting one of our data center environments. I also want to be as clear and transparent as possible about the situation and the recovery work currently underway.
Early this morning, we identified multiple servers that had lost network connectivity. We immediately engaged both the data center’s network engineering team and our internal network engineering team to begin investigating. Throughout the day, we have systematically isolated and tested the components of our network, storage infrastructure, and virtual environments.
During the investigation, we identified activity that required us to treat the situation as a potential security incident. Out of an abundance of caution, I made the decision to take the storage network offline and begin disaster recovery operations.
Our teams are currently moving more than 100 TB of data across multiple storage arrays and restoring systems from point-in-time snapshots. This is a significant recovery operation that requires careful validation at each stage to ensure the integrity and safety of the restored data.
We are currently testing backups from approximately 10:00 a.m. Central Time today, July 10, 2026, as well as backups from approximately 10:00 a.m. Central Time yesterday, July 9, 2026.
At this time, we have not confirmed whether a breach occurred. In parallel with the recovery effort, we are conducting extensive log reviews and analysis across our Phoenix clusters, networks, storage systems, and supporting infrastructure to determine the full scope and nature of the incident.
No one wants to begin their Friday with a service disruption of this magnitude. We understand the significant impact this outage has on our partners and their customers. We have a dedicated team working continuously on recovery operations, and I am personally involved in coordinating and overseeing this process.
Because of the volume of data involved, recovery and validation are taking time. Based on our current progress, we expect to begin bringing virtual machines and services back online overnight and into Saturday morning, July 11, 2026. This remains an estimate and may change based on the results of our data validation and security review.
Due to the widespread nature of the recovery effort, we cannot safely restore individual virtual machines one at a time or prioritize a single system independently. The storage, network, and virtualization layers are interconnected, and we must ensure the entire environment is restored in a controlled manner that protects data integrity and prevents further disruption.
We expect to provide additional updates every few hours as storage volumes are migrated, restored, tested, and validated.
AdeptCloud appreciates the patience and understanding of every partner affected by this incident. We sincerely apologize for the disruption and will continue to communicate openly as more information becomes available.
Denis Zhirovetskiy
President
AdeptCloud
Jul 10, 2026 - 16:34 CDT
I want to personally provide an update regarding the major outage affecting one of our data center environments. I also want to be as clear and transparent as possible about the situation and the recovery work currently underway.
Early this morning, we identified multiple servers that had lost network connectivity. We immediately engaged both the data center’s network engineering team and our internal network engineering team to begin investigating. Throughout the day, we have systematically isolated and tested the components of our network, storage infrastructure, and virtual environments.
During the investigation, we identified activity that required us to treat the situation as a potential security incident. Out of an abundance of caution, I made the decision to take the storage network offline and begin disaster recovery operations.
Our teams are currently moving more than 100 TB of data across multiple storage arrays and restoring systems from point-in-time snapshots. This is a significant recovery operation that requires careful validation at each stage to ensure the integrity and safety of the restored data.
We are currently testing backups from approximately 10:00 a.m. Central Time today, July 10, 2026, as well as backups from approximately 10:00 a.m. Central Time yesterday, July 9, 2026.
At this time, we have not confirmed whether a breach occurred. In parallel with the recovery effort, we are conducting extensive log reviews and analysis across our Phoenix clusters, networks, storage systems, and supporting infrastructure to determine the full scope and nature of the incident.
No one wants to begin their Friday with a service disruption of this magnitude. We understand the significant impact this outage has on our partners and their customers. We have a dedicated team working continuously on recovery operations, and I am personally involved in coordinating and overseeing this process.
Because of the volume of data involved, recovery and validation are taking time. Based on our current progress, we expect to begin bringing virtual machines and services back online overnight and into Saturday morning, July 11, 2026. This remains an estimate and may change based on the results of our data validation and security review.
Due to the widespread nature of the recovery effort, we cannot safely restore individual virtual machines one at a time or prioritize a single system independently. The storage, network, and virtualization layers are interconnected, and we must ensure the entire environment is restored in a controlled manner that protects data integrity and prevents further disruption.
We expect to provide additional updates every few hours as storage volumes are migrated, restored, tested, and validated.
AdeptCloud appreciates the patience and understanding of every partner affected by this incident. We sincerely apologize for the disruption and will continue to communicate openly as more information becomes available.
Denis Zhirovetskiy
President
AdeptCloud
Jul 10, 2026 - 16:34 CDT
Update - During our ongoing investigation, we identified indicators consistent with a potential compromise involving one of our dedicated storage servers. Upon identifying these indicators, we immediately isolated the affected management system and associated storage infrastructure to contain the issue and minimize any further potential impact.
The machine believed to be the source of the activity is now fully isolated and is being retained for further investigation. We have also reviewed other systems and, at this time, have not identified any additional indicators of compromise. However, the investigation remains ongoing, and we have not yet fully determined the scope or nature of the incident.
We are working closely with our datacenter partner to restore storage systems from previously validated snapshots. As part of this process, we are currently restoring a single datastore to validate the recovery procedure, confirm the integrity of the restored data, and help us better assess the impact before proceeding with additional storage systems.
Based on our investigation, we believe the networking symptoms observed earlier were related to activity originating from the affected management virtual machine. Our current focus is on safely restoring services while continuing to investigate the root cause and confirm the integrity of the affected environment.
We understand the impact this outage is having and appreciate your continued patience. We will provide additional updates as recovery progresses and more information becomes available.
Jul 10, 2026 - 15:40 CDT
The machine believed to be the source of the activity is now fully isolated and is being retained for further investigation. We have also reviewed other systems and, at this time, have not identified any additional indicators of compromise. However, the investigation remains ongoing, and we have not yet fully determined the scope or nature of the incident.
We are working closely with our datacenter partner to restore storage systems from previously validated snapshots. As part of this process, we are currently restoring a single datastore to validate the recovery procedure, confirm the integrity of the restored data, and help us better assess the impact before proceeding with additional storage systems.
Based on our investigation, we believe the networking symptoms observed earlier were related to activity originating from the affected management virtual machine. Our current focus is on safely restoring services while continuing to investigate the root cause and confirm the integrity of the affected environment.
We understand the impact this outage is having and appreciate your continued patience. We will provide additional updates as recovery progresses and more information becomes available.
Jul 10, 2026 - 15:40 CDT
Update - We continue to make progress on the storage recovery process. Early indicators remain encouraging, and the restoration and validation activities are progressing as expected.
To expedite resolution, we have dedicated one team to restoring storage services while a second team continues investigating the underlying cause of the incident. This parallel approach allows us to restore service as quickly as possible while ensuring the root cause is fully understood and addressed.
We remain committed to restoring services safely and as quickly as possible. We sincerely appreciate your continued patience and will provide additional updates as significant progress is made or within the next two hours, whichever comes first.
Jul 10, 2026 - 13:16 CDT
To expedite resolution, we have dedicated one team to restoring storage services while a second team continues investigating the underlying cause of the incident. This parallel approach allows us to restore service as quickly as possible while ensuring the root cause is fully understood and addressed.
We remain committed to restoring services safely and as quickly as possible. We sincerely appreciate your continued patience and will provide additional updates as significant progress is made or within the next two hours, whichever comes first.
Jul 10, 2026 - 13:16 CDT
Update - We are currently working through the process of mounting and unmounting storage volumes as part of our recovery efforts. This is a time-intensive process, and we are carefully validating each step to ensure data integrity and a safe restoration of services.
We appreciate your continued patience while this work is underway. We will provide additional updates as significant progress is made or within the next two hours, whichever comes first.
Jul 10, 2026 - 11:25 CDT
We appreciate your continued patience while this work is underway. We will provide additional updates as significant progress is made or within the next two hours, whichever comes first.
Jul 10, 2026 - 11:25 CDT
Update - We have identified an issue affecting our storage arrays and are actively working to restore them to a previous snapshot as part of our investigation and recovery efforts. This process will help us further isolate the underlying issue and validate system integrity before restoring services.
We understand the significant impact this outage is having and sincerely appreciate your patience. At this time, we are unable to provide an estimated time for completion of the restoration and verification process. We will continue to share updates as additional information becomes available.
Jul 10, 2026 - 10:36 CDT
We understand the significant impact this outage is having and sincerely appreciate your patience. At this time, we are unable to provide an estimated time for completion of the restoration and verification process. We will continue to share updates as additional information becomes available.
Jul 10, 2026 - 10:36 CDT
Update - We are continuing to work with the datacenter engineering team to resolve this incident. We understand the frustration caused by the extended disruption and sincerely appreciate your patience as our teams work through this issue.
Please know that we are doing everything we can to restore service as quickly and safely as possible. We remain actively engaged in the investigation and will continue to provide updates as new information becomes available.
Jul 10, 2026 - 09:19 CDT
Please know that we are doing everything we can to restore service as quickly and safely as possible. We remain actively engaged in the investigation and will continue to provide updates as new information becomes available.
Jul 10, 2026 - 09:19 CDT
Update - We continue to work alongside datacenter engineers to investigate the root cause of this incident. Our teams remain actively engaged in troubleshooting and evaluating all potential causes.
At this time, we do not have an estimated time for service restoration. We understand the impact this outage is having and appreciate your continued patience as we work to resolve the issue. We will provide another update as soon as additional information becomes available.
Jul 10, 2026 - 08:47 CDT
At this time, we do not have an estimated time for service restoration. We understand the impact this outage is having and appreciate your continued patience as we work to resolve the issue. We will provide another update as soon as additional information becomes available.
Jul 10, 2026 - 08:47 CDT
Update - We continue to actively investigate this issue in collaboration with the datacenter engineering team. At this time, we do not yet have an estimated time for service restoration.
Our teams remain engaged in identifying the root cause and implementing the appropriate remediation as quickly as possible. We understand the impact this outage is having and appreciate your continued patience. We will provide another update as soon as additional information becomes available.
Jul 10, 2026 - 08:19 CDT
Our teams remain engaged in identifying the root cause and implementing the appropriate remediation as quickly as possible. We understand the impact this outage is having and appreciate your continued patience. We will provide another update as soon as additional information becomes available.
Jul 10, 2026 - 08:19 CDT
Update - Our investigation has confirmed that both power and network connectivity within the datacenter are operating normally. We are now focusing on what appears to be a potential storage-related issue.
This is proving to be a complex incident, and we are continuing to work closely with datacenter engineers to isolate the root cause and restore service as quickly as possible. We understand the impact this is having and appreciate your patience. We will provide additional updates as soon as more information becomes available.
Jul 10, 2026 - 07:27 CDT
This is proving to be a complex incident, and we are continuing to work closely with datacenter engineers to isolate the root cause and restore service as quickly as possible. We understand the impact this is having and appreciate your patience. We will provide additional updates as soon as more information becomes available.
Jul 10, 2026 - 07:27 CDT
Update - A datacenter engineer is currently on-site at the affected rack, and we are actively investigating the issue together. We have confirmed access to our out-of-band management systems, which indicates external connectivity to our Cisco network infrastructure. However, traffic is not currently passing beyond that point into the environment.
Jul 10, 2026 - 06:43 CDT
Jul 10, 2026 - 06:43 CDT
Update - We are continuing to investigate the issue affecting our PHX datacenter. Preliminary indicators suggest the incident may be related to either networking and/or power infrastructure. Our engineering team is actively working alongside datacenter personnel to isolate the root cause and restore normal operations as quickly as possible.
Jul 10, 2026 - 06:07 CDT
Jul 10, 2026 - 06:07 CDT
Investigating - We are receiving reports of a widespread outage across our PHX Datacenter and its VM's. We are currently investigating this issue and interfacing with datacenter engineers to find the issue and get this resolved as quickly as possible. We will update this status as more information becomes available.
Jul 10, 2026 - 05:34 CDT
Jul 10, 2026 - 05:34 CDT
Monitoring - In response to a critical cPanel vulnerability (CVE-2026-41940) disclosed by the vendor, we are proactively patching all cPanel servers across our environment.
As a precaution while updates are rolling out, public access to the cPanel/WHM/Webmail management ports (2083, 2087, 2095, 2096) has been temporarily restricted. Your websites, email, and other services are not affected only the browser-based management interfaces.
If you need access to cPanel or WHM during this window. Please submit a support request if you require access and we can setup a custom whitelist for you in the meantime.
We expect all servers to be patched and normal access restored within the next 48–72 hours. We'll send a follow-up once the work is complete.
Thank you for your patience.
Apr 30, 2026 - 22:37 CDT
As a precaution while updates are rolling out, public access to the cPanel/WHM/Webmail management ports (2083, 2087, 2095, 2096) has been temporarily restricted. Your websites, email, and other services are not affected only the browser-based management interfaces.
If you need access to cPanel or WHM during this window. Please submit a support request if you require access and we can setup a custom whitelist for you in the meantime.
We expect all servers to be patched and normal access restored within the next 48–72 hours. We'll send a follow-up once the work is complete.
Thank you for your patience.
Apr 30, 2026 - 22:37 CDT
About This Site
Welcome to Adeptcore, Inc. home of the Adeptcloud. Our status page was designed to give you a quick glance at our commitment to keeping you and your clients running.
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