Monitoring - All the virtual machines on Node04 have booted back up and we are confirming log-on functionality for all affected clients/tenants on this node. After this is complete, we will be investigating the exact cause of the purple screen of death.
Jan 12, 15:20 CST
Identified - We have identified an issue with Node04. The ESXi host received a purple screen of death and is in the process of rebooting. Virtual machines will automatically come up once all services have started. We will then investigate the exact cause and share our findings via this status page.
Jan 12, 14:53 CST

About This Site

Welcome to Adeptcore, Inc. home of the Adeptcloud. Our status page was designed to give you a quick glance at our commitment to keeping you and your clients running.

Adeptcloud Infrastructure Operational
90 days ago
99.99 % uptime
Today
ACP - Network ? Operational
90 days ago
100.0 % uptime
Today
ACP - Storage ? Operational
90 days ago
100.0 % uptime
Today
ACP - Nodes ? Operational
90 days ago
99.97 % uptime
Today
ACP - Power ? Operational
90 days ago
100.0 % uptime
Today
Cloud-Hosted Operational
90 days ago
100.0 % uptime
Today
ACP - Cloud-Hosted ? Operational
90 days ago
100.0 % uptime
Today
Third Party Tools Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Zoom Software Operational
Zoom Zoom Meetings Operational
mailgun Inbound email processing Operational
mailgun SMTP Operational
mailgun Events & Logs Operational
PagerDuty Notification Delivery Operational
PagerDuty Web Application Operational
PagerDuty REST API Operational
PagerDuty Webhooks Operational
Third Party Service Advisories ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

Unresolved incident: Issue with Node04.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - This incident is being marked as resolved. We have not seen any new issues come up during our monitoring after the affected RAM module was replaced. We will continue to monitor the infrastructure.
Jan 10, 09:03 CST
Monitoring - All services appear to be in working order on the virtual machines that were migrated. We've also just received word that the failed memory module has been replaced by datacenter technicians. We are currently confirming that the affected node is back to full working order and are monitoring the rest of the environment. Once we've confirmed that this is the case, we will be moving some virtual machines back to this node. No downtime will occur as a result of any of these tasks.
Jan 8, 15:37 CST
Identified - All virtual machines have been migrated to other nodes and powered on. We are currently confirming all necessary services are running on the affected servers. The failed RAM module on the affected node is scheduled to be replaced at 3PM CST by datacenter staff. No downtime will occur as a result of this memory replacement as all virtual machines have been migrated.
Jan 8, 14:53 CST
Update - We've determined that the cause of the issues on Node04 was a failed stick of RAM which in turn caused a purple screen of death. We have powered the affected node back on and are in the process of migrating virtual machines to other hosts. This will prepare Node04 for the necessary maintenance and memory replacement by datacenter staff. As it stands, 30+ virtual machines have been moved and services for affected clients/tenants are being restored.
Jan 8, 14:46 CST
Investigating - We're currently investigating an issue with Node04 at our Chicago Datacenter.

Some customers may experience issues logging in if their virtual machines are located on this node.

More information to follow as we investigate and resolve this issue.
Jan 8, 14:10 CST
Jan 9, 2022

No incidents reported.

Jan 8, 2022
Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.